1. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of a tracking number from our courier.

  2. Areas serviced: Constantia Uitsig Holdings (Pty) Ltd is a business in the South African food andbeverages industry. At present, our online shopping facility is only available to South African clients that live within our distributor’s range. If you live outside of South Africa, or outside of our delivery areas, please contact us directly (at wine@uitsig.co.za) and we will do our best to facilitate your request.

  3. Return and Refunds policy: The provision of goods and services by Constantia Uitsig Holdings (Pty) Ltd is subject to availability. In cases of unavailability, Constantia Uitsig Holdings (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee and can only be made within 24 hours of placing the order. Upon delivery, if your wine should be deemed damaged, we will be happy to refund your purchase upon receipt of the damaged product. This product must be returned to us within 30 days.

  4. Customer Privacy policy: Constantia Uitsig Holdings (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

    http://www.polity.org.za/attachment.php?aa_id=3569

  5. Payment options accepted: Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Constantia Uitsig Holdings (Pty) Ltd bank account, the details of which will be provided on request.

  6. Credit card acquiring and security: Credit card transactions will be acquired for Constantia Uitsig Holdings (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  7. Customer details separate from card details: Customer details will be stored by Constantia Uitsig Holdings (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. 

  8. Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  9. Responsibility: Constantia Uitsig Holdings (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  10. Country of domicile: This website is governed by the laws of South Africa and Constantia Uitsig Holdings (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Constantia Uitsig, Spaanschemat River Road, Constantia, 7806.

  11. Variation: Constantia Uitsig Holdings (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  12. Company information: This website is run by Constantia Uitsig Holdings (Pty) Ltd (private company) based in South Africa trading as Constantia Uitsig Holdings (Pty) Ltd and with registration number 2004/014090/070.  The website is hosted by Hetzner.

  13. Constantia Uitsig Holdings (Pty) Ltd contact details: Email: wine@uitsig.co.za or phone: +27 21 794 6500.